I am wondering if anyone has had a bad or good experience with Orcon in NZ.My trouble with Orcon began 5 weeks ago when I placed an order online for a Fibre connection at my house, this seemed to go as planned as I recieved a call confirming my order and also an installation date at my address. 5 working days prior to the installation I called to confirm and was told it would all happen on the day. The day before the installation I called again but was told this time that I had placed and incorrect order and it could not be processed. Even though I had a confirmation email showing my correct order. This was some how my fault according to Orcon.During this phone call I was sent through to the sales department, I was assisted by a sales person on the phone who seemed helpful once again. He read out Orcons terms and conditions which included a 28 day cancellation period for the order along with free installation as per my previous order.Once again the installation was set out for a date around 4-5 days out. This time a Chorus tec came to my house to connect the fibre cable and install a chorus box in my garage. During the installation they asked when Orcon would be coming too wire and test the modem, I told them that they would be coming on that day however they never showed up.After calling orcon again to chase up a modem they gave me two tracking numbers for the courier company, I also enquired regarding having someone at the house too help hook it up and check the connection as the chorus staff had asked about, I was told that I must do the installation of the modem myself. After chasing the moden for two weeks and numerous calls and emails to Orcon requesting help with the installation my modem arrived with instructions that I carefully followed with no luck in securing a connection. After another phone call Orcon they said they would not help with any of the modem hook up or testing of the connection as two of the lights on my chorus box were green. This means that according to them, the problem is mine to rectify. They offered to send someone out for $150 to look at it at my cost.............By now my patence was running thin so I decided to cancel my order within the 28 day period and start from scratch with another provider. Orcon has now put off my cancellation for a whole week thus preventing another provider from taking over the house supply. I have sent 4 emails requesting confirmation of the cancellation but all they seem to say in the reply emails is that the trouble shooting has not been completed, yet they still refuse too sent a tec too the house to check everything unless I pay for it.Too top if off the are charging me early termination fees of $200 and refuse too accept the 28day cancellation period I was advised of when placing my order. They are also seeking the first months charge for the connection even though the connection is not finished as it does not work. I was told by Orcon staff during one of the many phone calls that I would not start any monthly payments untill data is transferred at the address.So for now I am stuck with a provider that does not provide me anything....... If anyone has any feedback, I would love to hear itMy house is in a brand new area and only has fibre optic cable as an option.Simon
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