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Gigatown Speeds

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Hi im currently with MyRepublic ISP on the Gigatown pure plan i think my speeds are slow as my friend with snap gets over 800Mbps down on speedtest every time while on Gigatown plan. I have contacted MyRepublic and they are moving me to a new link on friday with more bandwidth. What do they mean by this? Also i have ran tests plugged straight into the ONT same results, my wiring is all cat6 and my router is a Netgear R7000 witch is more than capable. Any info or suggestions is much appreciated. Please post your Gigatown speedtest so i can compare.

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