Basic question from an non-IT savvy person, please.Have an ongoing, frustrating issue in our office. We use Spark for communications/internet etc. and have problems with our internet connection dropping out. Today its dropped out about 3 times, for up to 15 minutes at a time. Most drop-outs are much sorter duration. When we have raised this with Spark in the past w e have been told they have 'checked' it, and no problems have been detected. Also, they have told us 'your connection has only been out once today', when we know we have been out a number of times! Seems to be there just ahs to be a means of us monitoring these drop-outs, and determining 'what side' of the router (i.e. in our network in the building, or before it gets into the building?) it is occurring? That way we will have some facts to deal with, rather than just 'he said, she said'?TIA.
↧